CUSTOMER CARE

 At Stamps Slay, we specialise in high-quality pre-inked stamps and are committed to delivering an excellent shopping experience. Our customer care policy explains how we support you before and after your purchase.

 

1. Customer Support Availability

Our customer support platforms are available 24 hours a day, 7 days a week, ensuring assistance whenever you need it.

We aim to respond to all inquiries within 5 business hours.

As we are also teachers during the day, please give us some time to respond to your enquiries. Thank you for your kind understanding.

 

2. How to Contact Us

You can reach us through:

• WhatsApp: +65 83839043 (to prevent miscommunications, calls will not be entertained)

• Contact Form: Click "chat with us" available on our website​

• Email: stampsslay@gmail.com

For faster assistance, please include your order number (if any).

 

3. Orders & Custom Stamp Details

We assist with:

• Customisation details for your stamps

• Order confirmation and status

• Shipping and delivery updates

Customers are responsible for ensuring that all customisation details (text, spelling, design approval) are accurate before order confirmation. Stamps Slay is not responsible for errors approved by the customer.

 

4. Shipping & Delivery

Orders are processed within 2 business days after confirmation. Delivery timelines and tracking option may vary based on location and courier services. Please refer to our Return & Refund Policy for detailed information.

 

5. Returns, Refunds & Cancellations

Due to the customised nature of pre-inked stamps, returns, refunds, or cancellations are not accepted once an order has been processed, except in cases of manufacturing defects or damage during shipping.

 

6. Damaged or Defective Products

If you receive a damaged or defective stamp, please contact us within 24 hours of delivery with:

• Clear photos and a video of the issue

• Your order number

We will review the issue and offer a replacement or refund where applicable.

 

7. Feedback

We value your feedback and are always looking to improve. Any suggestions can be shared via email or the contact form, and we will address them promptly and fairly. We welcome any suggestions to improve our website too.

 

8. Policy Updates

Stamps Slay reserves the right to update this Customer Care Policy at any time. Changes will be posted on this page and take effect immediately.